Patient Experience Services

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Office of Patient Experience

UMMC’s Office of Patient Experience listens to patients and their families.

Our commitment

We will always do what's best for the patient.

If you need assistance or would like to provide feedback, contact the Office of Patient Experience:

Our guiding principles

The Office of Patient Experience will...

Give our patients quality care.

We will keep our patients safe from harm, and give them high-quality care that will lead to good outcomes. When choosing between making the patient happy and doing what is best for the patient’s health, we will do what is best for the patient’s health.

Treat our patients with respect and kindness.

We will look our patients in the eye, smile and talk to them, listen to their concerns, and comfort them and their families in every instance. We will treat our patients the way we would want our own loved ones to be treated.

Embrace our patients’ voice.

The more we listen to our patients and their families, the better our care will become. We will make it easy for our patients to tell us how we’re doing through surveys, letters, patient advisory councils, personal conversations, and many other channels.

Build the relationships that improve patient care.

How we relate to our patients, their families, and to other members of the care team can transform the level of care we give. We will work together with our colleagues to establish shared care plans and goals, and we will communicate these to our patients in a clear, compassionate, and professional way.

Patient rights and responsibilities

Health care is a team effort, and patients are encouraged to take an active role in their care. Understanding your rights and responsibilities helps us provide the best possible patient experience.

Patient and visitor resources